Returns & Refunds

Your satisfaction matters to us. Because we supply medical products, some items cannot be returned once opened, for health and safety reasons. Please review the details below.

Items that cannot be returned

For safety and hygiene, we are unable to accept returns of products that have been opened or used, sterile items whose packaging seal has been broken, personal-care and hygiene products, and special or custom orders.

Eligible returns

Unopened, unused items in their original, undamaged packaging may be returned within 14 days of delivery. Unless the return is the result of our error, the customer is responsible for return shipping costs.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund at no cost to you.

How to start a return

Email info@premieremedsupply.com with your order number and the reason for the return. We'll review your request and send return instructions and authorisation before you ship anything back.

Refunds

Once we receive and inspect the returned item, your refund is issued to the original payment method. The time it takes to appear depends on your bank or card provider.